return & refund policy
Please read our return & refund policy carefully before using our website or making a purchase.
at paranormal studio, we want you to be completely satisfied with your purchase. if for any reason you are not, we’re here to help. Please read our return and refund policy carefully.
1. returns
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eligibility: You have 30 days from the date you receive your order to request a return.
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condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
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non-returnable Items: Sale items, gift cards, and personalized or custom-made products cannot be returned.
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how to Initiate a return: contact us at info@paranormalstudio.com.au to request a return. Please include your order number and the reason for your return. we will provide instructions on how to return your item.
2. refunds
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once we receive and inspect your returned item, we will notify you of the status of your refund.
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approved refunds will be processed to your original method of payment within 7-10 business days.
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shipping costs are non-refundable. if you received free shipping, the cost of return shipping may be deducted from your refund.
3. exchanges
- if you need a different size or colour, please initiate a return and place a new order for the desired item.
4. damaged or incorrect items
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if you receive a defective, damaged, or incorrect item, please contact us immediately at info@paranormalstudio.com.au with photos and details. We will arrange for a replacement or refund at no additional cost.
5. shipping for returns
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customers are responsible for return shipping costs unless the item is defective or incorrect.
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we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
6. contact Us
for any questions regarding our return and refund policy, please contact us:
we appreciate your business and are here to ensure a smooth shopping experience!