FAQ’s
looking for answers? we've gathered the most common questions about products, orders, shipping and returns here. if you're still searching, get in touch and we'll help point you in the right direction.
- orders
- shipping
- products
- returns & exchanges
- payments
- contact
- brand
once an order is confirmed, we are unable to guarantee changes or cancellations. If you need to make any updates, please contact us immediately at info@paranormalstudio.com.au and we will do our best to assist.
please check your spam or junk folder first. If you still can’t find it, contact us at info@paranormalstudio.com.au with your name and order details.
all orders are shipped from Australia.
international shipping will be available in the near future. Please stay tuned for updates.
orders are typically processed within 1–3 business days. delivery times may vary depending on your location.
please refer to our size guide on each product page. if you’re unsure, feel free to contact us for assistance.
no. all pieces are released in limited runs. Once sold out, they will not be restocked.
follow the care label inside each garment. proper care helps maintain quality and longevity.
returns may be requested within 30 days of receiving your order, provided items are unworn, unwashed, and in original condition.
we do not offer direct exchanges. please return your item and place a new order for the preferred size or colour.
we accept major credit cards and secure payment options available at checkout.
for any enquiries, please email: info@paranormalstudio.com.au
paranormal studio is a sydney-based streetwear label built on the idea that the abnormal and the everyday can coexist. we create pieces that are expressive, but made for real life.
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