privacy & policy

Please read our privacy & policy carefully before using our website or making a purchase.

1. overview

paranormal studio (“we”, “us”, “our”) is committed to protecting your privacy. 

this privacy policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

2. info we collect

we may collect the following personal information: 

  • name

  • email address

  • phone number

  • shipping and billing address

  • payment details (processed securely via third-party providers)

  • order history 


    we may also collect non-personal information such as: 

    • IP address

    • browser type

    • device information

    • website usage data

    • browsing behaviour, including interactions such as wish list activity and product views

    3. how we use your information

    we use your information to: 

    • process and fulfil orders

    • communicate with you (order updates and customer support)

    • improve our website and overall customer experience

    • provide personalised content, product recommendations, and wish list features

    • send marketing communications (if you opt in), including email marketing via platforms such as Klaviyo

    • deliver targeted advertising through platforms such as Meta (Facebook/Instagram) and TikTok

    • prevent fraud and maintain security

    4. sharing your information 

    we may share your information with trusted third parties, including: 

    • payment providers (e.g. Shopify Payments, PayPal)

    • shipping and logistics providers

    • email marketing platforms (e.g. Klaviyo)

    • advertising and analytics partners (e.g. Meta, TikTok, Google)

    • website apps and integrations (including wishlist and personalisation tools)

    these third parties may use cookies, pixels, and similar technologies to collect and process data for analytics and advertising purposes. 

    we do not sell your personal information.

    5. cookies & tracking

    we use cookies and similar technologies to: 

    • improve website functionality

    • understand user behaviour

    • provide personalised experiences and product recommendations

    • support advertising and remarketing activities

    you can manage or disable cookies through your browser settings.

    6. personalisation & advertising

    we may use your browsing behaviour, purchase history, and interactions (such as wish list activity) to personalise your experience on our website and to deliver relevant advertising. 

    this may include the use of cookies, tracking pixels, and similar technologies provided by third-party platforms. 

    you can manage your preferences through your browser settings or via advertising platforms such as Meta and TikTok.

    7. data security

    we take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. 

    however, no method of transmission over the internet is completely secure.

    8. YOUR RIGHTS

    under Australian law, you have the right to: 

    • access your personal information

    • request correction of inaccurate information

    to make a request, please contact us using the details below.

    9. third-party links

    our website may contain links to third-party websites. we are not responsible for their privacy practices.

    10. changes to this policy

    we may update this Privacy Policy from time to time. changes will be posted on this page.

    11. contact

    for privacy-related enquiries, please contact: 

    email: info@paranormalstudio.com.au 
    location: Sydney, Australia